Shipping Policy
StreamingBox Shipping Policy
This Shipping Policy applies to orders placed through www.streamingbox.store and delivered within the United States or Canada.
1. Order Information and Delivery Address
Customers are responsible for providing a complete and accurate delivery address when placing an order. Please carefully check:
- Recipient’s full name.
- Street address.
- House, building, unit, or apartment number.
- City, state, province, and postal or ZIP code.
- Telephone number and email address.
StreamingBox is not responsible for delivery delays, failed deliveries, or lost packages caused by an incomplete or incorrect address provided by the customer.
If you notice an error after placing your order, contact us immediately at support@streamingbox.store. We will make reasonable efforts to update the information, but address changes cannot be guaranteed once the order has entered processing or has been transferred to the carrier.
2. Order Processing Time
Most orders are prepared and dispatched within 1–2 business days after payment has been successfully confirmed.
Business days are Monday through Friday, excluding public holidays. Orders placed on weekends or holidays will normally begin processing on the next business day.
Processing may take longer during:
- Major sales and promotional events.
- Holiday periods.
- Product launches.
- Payment or address verification.
- Periods of unusually high order volume.
Processing time is separate from the estimated shipping time shown below.
3. Shipping Locations and Estimated Delivery
United States
Orders delivered within the United States are generally dispatched from our fulfilment center in California 91710.
- Estimated shipping time: 1–5 business days
- Primary carrier: UPS or another suitable delivery provider
Canada
Orders delivered to Canada are generally dispatched from our fulfilment center near Hong Kong International Airport.
- Estimated shipping time: 3–7 business days
- Primary carrier: DHL Express or another suitable international carrier
These estimates begin after an order has been dispatched. They do not include order-processing time.
Shipping methods and carriers may vary depending on the delivery address, product availability, warehouse location, and operational requirements.
4. Shipping Confirmation and Tracking
Once your order has been dispatched, we will send a shipping-confirmation email containing the available tracking information.
Please allow up to 24–48 hours for the carrier’s system to display the first tracking update.
In some cases, products from the same order may be shipped separately due to stock availability or fulfilment-center location. If this happens, you may receive more than one package and tracking number. You will not be charged additional shipping fees solely because an order is divided into multiple shipments.
If you have not received tracking information after the expected processing period, contact:
5. Delivery Delays
Estimated delivery dates are provided for reference and are not guaranteed. Delivery may be delayed by circumstances outside our reasonable control, including:
- Severe weather or natural disasters.
- Carrier disruptions.
- Public holidays.
- Customs inspections.
- Transportation congestion.
- Incorrect or incomplete delivery information.
- Security or regulatory inspections.
- Other unexpected operational events.
StreamingBox will make reasonable efforts to assist with delayed shipments, but we cannot guarantee a specific arrival date once a package is in the carrier’s possession.
A carrier delay does not automatically mean that a package is lost. Please allow the carrier a reasonable period to complete delivery or update the tracking information.
6. Customs Duties and Import Charges
For standard orders placed through www.streamingbox.store, customers should not normally be required to pay additional customs duties or import charges upon delivery.
If a customs authority or carrier unexpectedly requests an import-related payment:
- Contact us at support@streamingbox.store before making the payment whenever possible.
- Provide your order number and a copy of the customs or carrier notice.
- Wait for confirmation and further instructions from our support team.
If immediate payment is necessary to avoid delivery failure or the return of the package, retain the official receipt and send us a clear copy. Once the charge has been reviewed and verified, we will reimburse eligible customs charges using an appropriate refund method.
This reimbursement does not cover charges caused by incorrect customer information, refused delivery, failure to cooperate with customs, or purchases made outside www.streamingbox.store.
7. Missing or Undelivered Packages
If tracking has not been updated for an extended period or your order has not arrived within the expected timeframe, contact us at:
Please provide:
- Your order number.
- Recipient’s name.
- Delivery address.
- Tracking number.
- A brief description of the issue.
We will review the shipment and, where appropriate, open an investigation with the carrier. Carrier investigations may take up to 30 days, depending on the circumstances and delivery provider.
Do not submit multiple claims for the same shipment, as this may delay the investigation.
8. Packages Marked as Delivered
If tracking shows that your package was delivered but you cannot locate it, please:
- Confirm that the delivery address on your order is correct.
- Check around entrances, porches, garages, mailrooms, and other secure locations.
- Ask household members, neighbours, reception staff, or building management whether they accepted the package.
- Allow up to one additional business day, as some carriers may mark packages as delivered shortly before the actual handover.
- Contact the carrier for delivery details or proof of delivery.
If the package still cannot be located, contact us within 10 calendar days of the recorded delivery date. We will help you request delivery confirmation and open a carrier claim where appropriate.
The outcome of a refund or replacement request will depend on the carrier’s investigation, proof of delivery, delivery location, and other relevant circumstances. StreamingBox reserves the right to decline claims involving an incorrect address, confirmed secure delivery, suspected fraud, or repeated delivery disputes.
9. Damaged Packages or Incorrect Products
Please inspect your order shortly after delivery.
If the package or product arrives damaged, or you receive an incorrect item, contact us preferably within seven days of delivery at:
Include:
- Your order number.
- Photos of the external packaging.
- Photos or videos showing the damaged or incorrect product.
- A photo of the shipping label.
- A description of the problem.
Keep the product and all packaging until our support team has completed its review. Do not return an item without receiving return instructions.
Verified damaged or incorrect orders will be handled according to our Return and Refund Policy.
10. Refused and Unclaimed Deliveries
If a package is refused, left unclaimed, or returned because the customer did not respond to the carrier, any refund will be processed only after the package has been received and inspected.
Original shipping fees and reasonable return-related costs may be deducted from the refund unless the delivery failure was caused by StreamingBox or the carrier.
11. Changing or Cancelling an Order
We begin processing orders shortly after they are submitted. As a result, changes and cancellations cannot be guaranteed.
If you need to change or cancel an order, contact us within 24 hours of placing it:
Please provide your order number and the requested change.
If the order has already been processed or dispatched, we may be unable to cancel it or change its address. In that case, you may need to wait for delivery and submit a return request under our Return and Refund Policy.
12. Contact Us
For assistance with processing, tracking, delivery, customs, or shipping claims, contact:
StreamingBox Customer Support
📧 support@streamingbox.store
🌐 www.streamingbox.store
⏱ Typical response time: 1–2 business days