Contact Us
Need help with your StreamingBox product or order? Our customer-support team is ready to assist with product information, setup, troubleshooting, shipping, returns, and warranty enquiries.
Customer Support
📧 Email: support@streamingbox.store
⏱ Response Time: Within 1–2 business days
🕘 Support Hours: Monday–Friday, 9:00 AM–6:00 PM Pacific Time
Messages received on weekends or public holidays will normally be answered on the next business day.
Before Contacting Us
To help us respond more efficiently, please include the relevant information below.
Order or Shipping Enquiries
- Full name used for the order
- Order number
- Email address used at checkout
- Tracking number, if available
- Brief description of your enquiry
Product or Technical Support
- Order number
- Product name and model
- Device serial number, if applicable
- Description of the issue
- Photos or videos showing the problem
- Troubleshooting steps you have already tried
Returns, Refunds, or Warranty Claims
- Order number
- Product name and model
- Reason for the request
- Photos or videos, if the item is damaged or defective
Please do not return a product before receiving return authorization and the correct return address from our support team.