Return & Refund Policy
StreamingBox Return & Refund Policy
At StreamingBox, we want every customer to shop with confidence. This policy explains how returns, refunds, defective products, and exchanges are handled for orders delivered within the United States and Canada.
1. 30-Day Return Period
Most physical products purchased directly from StreamingBox may be returned within 30 calendar days of delivery.
To be eligible, you must contact our support team and submit your return request before the 30-day period expires. Requests submitted after this period may be declined.
2. Return Eligibility
A product may qualify for return if:
- It is in new or like-new condition.
- It has no damage caused by misuse, improper installation, accidents, or unauthorized modification.
- It is returned in its original packaging whenever reasonably possible.
- All accessories, cables, remote controls, manuals, and other included components are returned.
- You can provide a valid order number or other proof of purchase.
We reserve the right to reduce or refuse a refund if the returned product is damaged, incomplete, or shows excessive signs of use.
3. Products That Cannot Be Returned
Returns are generally not accepted for:
- Products marked as “Final Sale” or non-returnable at the time of purchase.
- Personalized, customized, or specially configured products.
- Products damaged through misuse, negligence, accidents, or unauthorized repairs.
- Items with missing parts, accessories, or serial-number labels.
- Products purchased from unauthorized third-party sellers.
Promotional or discounted products remain subject to the return terms displayed at the time of purchase. If a promotion has different return conditions, those conditions will be clearly stated before checkout.
4. Starting a Return
All returns must be approved before being shipped.
Step 1: Contact Customer Support
Email us at:
Please provide:
- Your order number.
- The name and quantity of the product being returned.
- A brief explanation of why you would like to return it.
- Photos or videos if the product is damaged, defective, or incorrect.
Step 2: Obtain Return Authorization
Our support team will normally reply within 1–2 business days. If your request is approved, we will provide:
- A Return Merchandise Authorization number.
- The correct return address.
- Packaging and shipping instructions.
Returns sent without prior authorization may be rejected or returned to the sender.
Step 3: Send the Product Back
Pack the product carefully to prevent damage during transportation. Include all original components and clearly display the authorization number as instructed.
We strongly recommend using a trackable shipping service. StreamingBox is not responsible for return packages that are lost or damaged before reaching the designated return location.
5. Return Shipping Costs
For returns based on a change of mind, accidental purchase, or other customer-related reason, the customer is responsible for return shipping costs.
StreamingBox will cover reasonable return shipping costs when the return is caused by:
- A defective product.
- An item damaged before or during delivery.
- An incorrect product sent by us.
- Another confirmed order-fulfilment error on our part.
In general, return shipping costs will be paid by the party responsible for the return.
Original delivery charges are not refundable unless the return results from an error by StreamingBox or applicable law requires otherwise.
6. Damaged, Defective, or Incorrect Orders
Please inspect your order shortly after delivery. If the product arrives damaged, is defective, or does not match what you ordered, contact us as soon as possible—preferably within seven days of delivery.
Email:
Please include your order number and clear photos or videos showing the problem. Once the issue has been verified, we may offer:
- A replacement at no additional cost.
- Replacement parts or technical assistance, where appropriate.
- A full refund to the original payment method.
Do not dispose of or return the product until you have received instructions from our support team.
7. Inspection and Refund Timeframe
After the returned product reaches us, it will be inspected to confirm its condition and eligibility.
We will email you once the inspection is complete. If the refund is approved:
- It will be sent to the original payment method.
- Processing normally takes 5–10 business days.
- Your bank, card issuer, or payment provider may require additional time to display the refund.
Any deductions caused by missing components, damage, or excessive use will be explained before the refund is finalized.
8. Exchanges
We generally handle product changes through a return and new purchase rather than a direct exchange.
If you would like a different product:
- Request a return for the original product within 30 days of delivery.
- Wait for the return to be approved.
- Place a separate order for the product you prefer.
Verified defective or incorrect products may be replaced directly at our discretion.
9. Warranty Requests
This policy covers standard returns requested within 30 days of delivery. Product failures or technical issues reported after the return period may be covered by the applicable StreamingBox warranty.
To start a warranty request, contact:
Please provide your order information, device serial number if applicable, and a clear description of the issue. Warranty coverage is subject to the terms supplied with the product or published on our website.
10. Delayed or Missing Refunds
If more than 10 business days have passed since we confirmed your refund:
- Check the original payment account.
- Contact your bank, credit card issuer, or payment provider.
- Allow for any additional processing time required by the financial institution.
If the refund still cannot be located, email support@streamingbox.store with your order number and refund confirmation details.
11. Store Credit
In some situations, we may offer store credit as an alternative to a refund. Store credit will only be issued after the available options and any applicable conditions have been clearly communicated to you.
Your statutory consumer rights are not affected by this policy.
Contact StreamingBox
For assistance with a return, refund, replacement, or warranty request, contact:
📧 support@streamingbox.store
⏱ Typical response time: 1–2 business days